The issue is now fully fixed and BCMI is working normally. No action is needed. If you still see errors, refresh the page (Ctrl+F5) and contact BCMI Support if the problem continues.
We apologise for the disruption and thank you for your patience.
Posted Oct 30, 2026 - 12:08 UTC
Investigating
On October 30, between 6:24 and 6:51 AM CT, some users saw a "500 API Error" on the Dispatch board, and live updates were unreliable. A maintenance task that ran after a software update applied configuration changes to our message broker, which made it slow to respond to the requests that set up those live updates. The issue cleared when the task finished, and the service has been running normally since.
Tickets continued to save during this time. We are changing how this type of maintenance runs to help prevent this from happening again
Thank you for your patience.
Posted Oct 30, 2026 - 12:03 UTC
This incident affected: BCMI Application (Web, Mobile) and API.